Enrollment Counselors

Start the day off right

• Strategy time
• Checking voicemail
• Responding to email
• Review schedule for appointments

ABC

Inbound calls

• Inbound calls - from students already in pipeline
• New students calling through the hunt line
• New students transferred from Educate U

Outbound calls

• Expectation = 40 dials per day per EC
• First calls and follow ups
• EC Listboards and Team Listboard
• Calls to other departments: Admissions, Financial Aid, Student Services, Support Desk

Daily Listboard

• Big 3- Anticipated start date, uncontacted leads, expired and missed appointments
• Expectation is that all 3 will be at 0 by end of shift

Team Listboard

• Need of contact students
• Open Cases
• Listboards for ECs to help teammates as needed

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Other activities

• Professional development- training through Bridge
• Team meetings
• 1 to 1 with manager
• Peer coaching with teammates
• Peer coaching with new hires

Questions?