Restaurant Guest Experience

In the age of craft food & artisanal prep....

where's the artisanal hospitality?

Artisanal hospitality

• Developed with specific methods over hundreds of years
• Is time-honored
• Differentiates the restaurant experience from commoditized food occurrences
• Is great hospitality

Artisanal hospitality is great hospitality

And it drives more referral business

Keeps customers coming back

Improves online reviews

And strengthens the brand

What are some elements to help us recalibrate?

Key elements

• Empathy
• Team member perceptiveness
• Systems and procedures
• Guest-facing technology

Empathy

What type of team members are guest-facing?

Team member perceptiveness

How are we engaging with customers?

Systems and procedures

What are the rules of engagement?

Guest-facing technology

Concept of digital parity. Tech implementation.

Artisanal hospitality: Are we missing a big part of the restaurant equation?

Read the blog at trendystia.com