To run a strong business, you’ll need to pay equal attention to both your employees and your customers. It’s no secret that happy employees make a strong business, which in turn makes happy customers. So why do franchise owners continue to ignore the wishes and demands of their employees? Keep your business an open environment where employees feel comfortable speaking their mind, and you’re opening a gateway to a happy work environment.
On the opposite end of your employees are your customers, who truly are the lifeblood of your business. If you’re not striving every day to make sure that your customers are happy, you’re failing at Franchising 101! In addition to gaining more customers, it’s critical to make sure that you’re retaining existing customers who will stay customers for life. Strong customer service is non-negotiable.
Disclaimer: This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. Franchise offerings are made by Franchise Disclosure Document only.
