Preparing and Planning

Agenda

• Planning Ahead
• Technology
• Communication
• Triggers
• Trends
• Q+A

Planning Ahead

Planning Ahead

• Months
• Weeks
• Days
• Real-Time vs Time Blocks

Before Class Starts

• Have 80-100% of each week's content
• Have quizzes and assignments in place
• 90-100% lectures recorded/outlines
• Meeting/Communication plan with TA

Each Week

• Review content before week starts
• Check Links and proof week's quizzes
• Add any new relevent content
• Meet with TA to review current issues/FAQ
• Announcements?
• Live sessions (periodically)

Each Day

• Check student messages
• Answer emails/messages
• Moniter social media
• Block time each day to do this versus in real-time

Technology

Technology

• Social Media
• Automation
• Live Sessions
• Mobile-Friendly

Office Hours Scheduling

Communication

Communication

• Templates
• Text
• Response Time
• Emojis
• Closings
• Announcements
• Personalize

In Social Customer Service...
- 32% expect a response within 30 minutes.
- 42% expect a response within 60 minutes.

Untitled Slide

Untitled Slide

Untitled Slide

Untitled Slide

Students expect a
"social media-like" response time.
Control expectations.

Your class is the product. Students are the customers.
As Teachers you are delivering the product= Content and Experience.

Triggers

Untitled Slide

• Compassion with Boundaries
• The Power We Have
• Feeling Seen
• Support Health and Wellness
• Encourage Digital Detox

Trends

Trends

• Artificial Intelligence (AI)
• AR/VR
• Short spurts
• Immersive
• Experiences

The Bottom Line

Stay Relevant

Stay Relateable

Stay Accessible

Untitled Slide

Q+A

@LisaBuyer

Thank You

Sources

• http://www.convinceandconvert.com/social-media-research/42-percent-of-consu...
• https://www.english.com/blog/5-ways-use-whatsapp-elt-classroom
• https://blog.hootsuite.com/facebook-groups-business/

Facebook Live

Make students the star each week. Invite a student to be guest host

Invite students

Create a private Facebook Group each semester

Create an alumni Facebook Group to stay connected after class ends

WhatsApp

WhatsApp

• Teacher/Student collaboration
• Extend the classroom
• Groups
• Improve comfort level
• Interaction and engagement

WhatsApp

• Student support system
• Encourage students to share
• Discuss assignments
• Continue converstaion

WhatsApp helps teachers flip their classrooms

WhatsApp

• Post videos ahead time
• Students interact and ask questions before class