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PRESENTATION OUTLINE

1.

TYPES OF GUESTS

2.

TOURISTS

3.

FAMILY

4.

ELDERLY

5.

BUSINESS TRAVEL

6.

TYPES OF CUSTOMERS

7.

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8.

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9.

HOW TO TREAT THEM ?

10.

DEMANDING

11.

FRIENDLY

12.

SHY

13.

ANXIOUS

14.

WHAT TYPE OF CUSTOMER DO YOU CONSIDERER?

Lorena Zapata Noa