The Power of Effective Communication

Untitled Slide

The Messages
We
Send

“The problem with communication ... is the illusion that it has been accomplished.”

George Bernard

The Four Sides of Communication

Something in Common

Assess How
You
Communicate

Better Communication

• Your Words = 7%
• Your Voice = 38%
• Body Language = 55%

The Messages We Receive

How do you connect?

Listening?

Listening with C.A.R.E.

• C = Concentrate
• A = Acknowledge
• R = Respond
• E = Empathize