HOTEL ROYAL

MANOTEL

• 6 hotels in Geneva
• Ranging from 3*to 4*
• Hotel Royal has 202 rooms along with 6 conference and banqueting rooms.
• “Tradition on the move”

ISSUES

• High staff turnover
• Inadequate training with has a direct impact on customer service
• Insufficient cost management

URWICK’S THEORY Z

• Strong bond between organization and employees
• Employees participation and involvement=increased motivation
• No formal organization structure=open communication
• Human Resources development=individual development

TOTAL QUALITY MANAGEMENT

• Every department is taken into consideration
• Ensure high quality at lower costs
• Can be managed and monitored to make improvements

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CONCLUSION

• Management theories act as an effective tool as they have been tested and implemented.
• We believe our management theories shall help Hotel Royal overcome their issues

MICRO

• Hotel Royal is located in a Geneva
• 202 rooms
• 1 main restaurant, 1 fine dining restaurant & 1 bar
• 6 conference and banquet rooms
• 1 fitness centre
• Main clientele: business guests

MACRO

• It is owned by the MANOTEL group
• MANOTEL is an individual hotel group which consists of 6 hotels in total.
• All the hotels are situated in Geneva and range from 3* to 4*

THANK YOU