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Handling Objections

Published on Jun 22, 2016

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PRESENTATION OUTLINE

1.

Handling Objections

Photo by veggiefrog
2.

Outcomes

  • How to identify objections
  • How to identify condtions
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3.

What is an objection?

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4.

What is a condtion?

5.

Whats the difference?

6.

Examples

7.

Live Role Play

"I want to wait till the spring to sell my home" 
8.

Behaviors To Avoid

  • Cutting off customer
  • Being judgemental
  • Taking a position
  • Emotional reactions
  • Harsh toneality

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