GUIDE TO PROPER PHONE ETIQUETTE

OVERVIEW

• Purpose?
• Why?
• Etiquette verbal
• Etiquette non verbal

PURPOSE OF PHONE ETIQUETTE?

• Purpose of phone etiquette is to to also learn good business practices.

WHY PHONE ETIQUETTE

• Learn how to use manners on the phone
• Represent your brand better.
• Improve your business to customers.

PHONE ETIQUETTE VERBAL

• Answer the call within three rings
• Immediately introduce myself
• “Hi my name is Gerald but you can call me Jake(make it comfortable)”
• Speak clearly.

PHONE ETIQUETTE (VERBAL)

• Only use speakerphone when necessary
• No, Public place, restaurants, parks, places where people are located
• Yes, your own home, your office, anywhere that its just you.

PHONE ETIQUETTE

• Use proper language.
• Remain cheerful/ positive.
• Ask before putting someone on hold.
• If you dont know the answer? Be honest!

PHONE ETIQUETTE VERBAL.

• Be mindful of how loud you are talking.
• (Talk in your normal tone)
• *important* check for and respond to voice mails.

NON VERBAL PHONE ETIQUETTE

• Non verbal phone etiquette is important for face to face meetings and is important to understand as most business includes meetings its important to be an active listener.

Here listed in the next few slides are a few examples of what to do and what not to do while on a phone call.

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NEVER USE THE PHONE WHILE:

• Eating
• Drinking
• Driving

AS SHOWN

• Always be engaging in your conversations.
• Always speak clearly never use slang or any type of curseword.
• Always ask before putting someone on hold
• Mindful of volume
• Always respond to voicemails
• Never eat or drink
• Never be driving

QUESTIONS?

REFERENCES

• https://blog.hubspot.com/service/phone-etiquette
• https://www.answer365.ca/blog/52-top-10-things-to-avoid-doing-when-you-answ...