Using Mediation for Resolving Disputes

introduction

• Litigate through the Court System
• Go to Arbitration
• Use a Mediator to resolve disputes

Litigation

• Litigation is a legal procedure 
• A case is presented before a court
• There are two parties, the plaintiff
• The another party is the defendant

arbitration

• Alternative Dispute Resolution 
• Well-established means to end disputes
• Out of Court
• Impartial third party
• Decisions: Usually final

Mediation

• There are 6 formal steps for mediation
• 1. Introductory remarks
• 2. statement of the problem by the parties
• 3. information gathering time
• 4. identification of the problems

Untitled Slide

• 4. identification of the problems
• 5. bargaining and generating options
• 6. reaching an agreement.

introduction of the case

case

COSTUMER  and ENSURANCE

MEDIATION

CONCLUSION