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Difficult Conversations

Published on Jan 25, 2017

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PRESENTATION OUTLINE

Difficult Conversations

Can't We All Just Get Along?

You Know You Should Talk to Someone

But You Don't...
Photo by Stuart Barr

Expectations

Clarity, Consistency, and Confidence
Photo by aMichiganMom

Pick Your Battles

Purpose and Vision

Attitude is Everything

Work on You First!

If It Was Easy...

It's lonely at the top.

Be Direct

Be Timely
Photo by Jeni Rodger

Pushing Your Buttons

Check Your Emotions
Photo by ahisgett

Fear & Worry

Don't Crack!
Photo by Domiriel

To Learn

Listen to what is said and not said.
Photo by émilie.b

Log Everything!

Document, Document, Document
Photo by B Tal

Inquire/Acknowledge

Ask and Show You Understand
Photo by VinothChandar

Advocate & Problem Solve

Remember...

Getting Started

The hardest part...

Practice

Confidentiality
Photo by pennstatenews

Give"Peas"A Chance

Thank You!