Cirrus Console

What is Service Cloud?

• Customer Service Module
• Case Creation and Management
• Future Development and Internal Processes
• CTI

SFDC

Initial Release of Service Cloud

• Implementation of Case Functionality
• Case Creation Wizard
• Case Queues
• Automatic Responsibility Transfer
• Global Search

Service Cloud Console

• Integration of Wizard into one Screen
• Reduced Clicks
• More Efficient Workflow
• Dedicated Monitor

Looking Ahead