USER-CENTERED DOCUMENTATION

THE BEGINNING OF THE JOURNEY

THE ENDPOINT

WHO, WHAT, WHY

AS A TWEEN, I WANT TEXT MESSAGING, SO I CAN STAY IN TOUCH WITH MY FRIENDS

VALUABLE

END-TO-END

INDEPENDENT

NEGOTIABLE

TESTABLE

SMALL AND ESTIMABLE

THESE ARE "EPICS," AND WE NEED TO HEAR THOSE, TOO

SSL, DRUPAL, PHP, FLASH. ALL THAT. PUT THOSE ON GREEN CARDS.

EDUCATED GUESSES ABOUT KEY USER SEGMENTS