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Orientation

Published on Jan 16, 2016

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PRESENTATION OUTLINE

Welcome to our family

Texarkana, Texas
Photo by JeepersMedia

Here at Texas Roadhouse, we are FUN!!! We listen to loud country music, line dance, put guests on the saddle for their birthday, and much more!

Photo by cobalt123

Mission Statement

Legendary Food, Legendary Service

our background

  • It all started in 1993 in Clarksville, IN.
  • Our founder is Kent Taylor
  • Our corporate office is located in Louisville, KY.
  • There are over 500 stores nationwide
  • There are also 6 stores internationally
Photo by Snap Man

The Story

  • Hand cut steaks!
  • Fall off the bone ribs!
  • Fresh baked bread!
  • Made from scratch sides and dressings!
  • Ice cold beer!
  • Legendary margaritas!
Photo by dmolsen

Operational Goals

(secrets to success)
Photo by Will Scullin

1. Leader At The Door

2. Training

Photo by salendron

3. First Time Guest
What to do when you encounter a first time guest???
Tell them the STORY!
Let a manager know that you found a First Time Guest!

Photo by EvelynGiggles

4. Manager In The Window

  • Legendary food? No problem! With a manager checking each and every item, our guests are sure to leave full and satisfied!
Photo by jumbledpile

5. Employee image

image is everything. if you look good, you feel good!

5. Employee image

image is everything. if you look good, you feel good!

5. Employee image

image is everything. if you look good, you feel good!

6. Alley Rally!

Photo by clydeorama

Who's Who in Texarkana

Photo by quinn.anya

trent taylor

Managing Partner
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Kristin brassett

Kitchen Manager
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keron torrence

kitchen manager
Photo by quinn.anya

jonathan walsh

assistant kitchen manager
Photo by quinn.anya

ambur tinsley

sr. service manager
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kameron stone

assitant service manager
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legendary keys

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merissa valenzuela

foh key hourly/ Previous training coordinator
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christina cummings

foh key hourly/Sa manager
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whitney goynes

foh key hourly
Photo by quinn.anya

whitney michaelis

togo manager
Photo by quinn.anya

holly franklin

legendary store marketer
Photo by quinn.anya

Megan Fraser

foh key hourly/training coordinator
Photo by quinn.anya

danny navarro

boh training coordinator
Photo by quinn.anya

What is Andy's Outreach?
Andy's Outreach is Texas Roadhouse's way of raising money to help our Roadies who have been directly impacted by a severe hardship, crisis, or catastrophe.

Photo by dsrins_syb

Be professional

  • Respect your co-workers
  • Absolutely no harassment or discrimination
  • No alcohol or drugs
  • Do not conduct personal business on company time

Legendary hours

  • Legendary hours are from 5-9 weekdays, and 5-10 weekends.
  • No smoke breaks, getting on your phone, or eating during legendary hours.
  • This includes being on a wait as well.
Photo by andres.moreno

Policies and procedures

  • Open door
  • Hazard Communication (OSHA) pg. 15
  • Credit card security
  • TABC Policy Statement
  • Reporting on-the-job accidents
  • Texas Food Handler's Card
Photo by Martin LaBar

Uniform do's

  • Clean, wrinkle free black Texas Roadhouse shirt
  • Clean, wrinkle free blue jeans with no holes or bleach spots
  • Black belt
  • Slip Resistant Shoe
Photo by mag3737

where'd you get your shoes???

  • Walmart
  • Acadamy
  • Shoes for crew
Photo by JeepersMedia

uniform don'ts

  • No visible tattoos/ piercings
  • No beards longer than 1/2 inch
  • No chewing gum
  • No Holes in pants
  • no shoes that are name brand and not NON SLIP
Photo by Quasimondo

I want my $$$

  • You get paid every Tuesday (your first check will take 2 weeks)
  • Hosts and SAs make $3.35 an hour + tipshare
  • tipshare is 3% of the servers sales
  • You get minimum wage during training

General Store INFO

  • Store address 4002 St. Michael Drive
  • Telephone number 903-223-8444
  • Store hours Mon-Thurs (3-10)
  • Fri, Sat (11-11)
  • Sun (11-10)

Employees discounts

  • Anytime you and 3 guest receive 30% discount
  • On the days you work, free salads, rolls, and drinks
  • Must be before or after shift, and out of uniform
  • Must tip at least 15% of original ticket
  • Employees are not allowed to sit at bar top
Photo by moore.owen38

Need off?

  • Request off's are due at 12pm Wednesday, a week before the next schedule comes out, To AMBUR
  • Remember it's a request, not a promise
  • All shift exchanges MUST be approved by a manager via Hotschedules
  • Calling in
  • Availability
Photo by skyseeker

Holidays

  • We are open 363 days a year
  • We are closed for Thanksgiving and Christmas Day
  • Be prepared to work all other holidays
Photo by zizzybaloobah

Be sure to like our facebook page!!!

Texarkana, TX. Texas Roadhouse
Photo by afagen

Core values

Passion, Partnership, intergrity, and fun with a purpose