WELCOME TO OUR FAMILY

BASIC STORE INFO

• Address is 4002 ST. Michael drive
• Phone number is 903-223-8444
• Hours of operation are
• Mon- Thurs (3-10) Fri-Sat (11-11) Sun (11-10)
• Employee parking is at. Longhorns

WHOS WHO IN TEXARKANA

• Trent Taylor- Managing Partner
• Ambur Tinsley/Amanda Ables-Assistant Service Manager
• Bernard Brown-Kitchen Manager
• Daniel Walsh-Assistant Kitchen Manager

WHOS WHO IN TEXARKANA

• Chris Blythe- Market Partner
• Amanda Ables/Ambur Tinsley- Admin
• Janie Gilley- Training Coordinator
• Sara Price- LSM

SANITATION

• Always wear gloves when cutting fruit
• Always use an ice scoop
• Wash hands for 20 sec. With warm water and soap
• Sanitizer is located in the red buckets/ soap is in green
• Label all food products

CULTURE

• We are FUN!!!!
• We line dance,do chants, and listen to country music all day
• Our most famous chant is our birthday yell
• "Attention Texas Roadhouse, we have a very special announcement,over here is ...
• And today they are celebrating their ... Bday on the count of 3 I need a big Texas yee haw

PERSONALITY IS A MUST

• Don't be shy, be yourself
• Talk to every guest who walks through those doors
• SMILE, SMILE, SMILE
• Tell each guest our story
• Give our 1st time guest an extra special welcome

OUR BACKGROUND

• It all started in 1993 in Clarksville, IN
• Our founder is Kent Taylor
• Our corporate office is located in Louisville, KY
• There are over 450 stores nationwide
• There are also 6 stores internationally

HAND-CUT STEAKS

FRESH BAKED BREAD

ICE COLD BEER/ LEGENDARY MARGIRITAS

MADE FROM SCRATCH SIDES AND DRESSINGS

FALL OFF THE BONE RIBS

TEST

• Table Test
• Sanitation
• General Info
• Position Test

OPERATIONAL GOALS

• Leader at door
• In store training
• 1st time guest
• MIW 6.Alley rally
• Employee image

CORE VALUES

• Passion
• Partnership
• Integrity
• Fun...
• All with purpose

UNIFORM

• Clean wrinkle free Roadhouse shirt
• Clean wrinkle free blue jeans with no holes or bleach spots
• Black belt
• Name tag
• Shoes for crews

EMPLOYEE IMAGE

• No piercings
• No visible tattoos
• Clean pulled back hair
• Roadhouse hats only
• No gaudy jewelry

I WANT MY $$$

• Pay card/ D.D. Every Thursday
• Tipshare is 3% of server sales
• Tipshare is for host and SAs
• You get minimum wage during training
• Host and SAs get $2.60 + Tipshare

YOU NO DO THAT OK

• Being rude to co-workers or guest
• Tardiness or excessive absence
• Failing to perform required sideworks
• Inability to get along with superiors or co workers
• Harassment or discrimination towards employee or guest

YOU NO DO THAT OK

• Fighting
• Stealing
• Refusing to meet job requirements
• Selling or using drugs before or during work
• Failing to comply with request of MGT

FOOD AND BEV DISCOUNTS

• Days you work, you get free bread, salad, and drinks
• Must be before or after shift and must be out of uniform
• Anytime you get 30% discount for you and 1 guest
• Must tip 15% of original ticket
• Employees are not allowed to drink at bar or in bar area

NEED OFF

• Request are do by 12 pm wed., a week before schedule is posted
• Remember it's a request not a promise
• Request off book is located in office under medical cabinet
• All shift exchanges must be approved on hot schedules

HOLIDAYS

• We are open 363 days a year
• We are closed Thanksgiving
• And Christmas Day
• Be prepared to work all other holidays

ORIENTATION CHECKLIST

• Open door policy
• O.S.H.A
• Reporting on the job accidents
• Calling in
• Tip reporting

ATTENDANCE

• Early is on time
• On time is late
• Late is working at Mcdonalds