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Operations Strategy & Competitiveness

Published on Nov 26, 2015

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PRESENTATION OUTLINE

1.

OPERATIONS STRATEGY & COMPETITIVENESS

MGT 814
2.

OPERATIONS:

TRANSFORMING INPUTS INTO USEFUL OUTPUTS
3.

Systems Perspective

4.

CUstomer Value & Innovativeness

PRODUCT LIFE CYCLE STAGES
5.

Conformance

QUALITY DIMENSIONS
6.

Performance

QUALITY DIMENSIONS
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7.

Features

QUALITY DIMENSIONS
8.

Quick Response

QUALITY DIMENSIONS
9.

Reliability

QUALITY DIMENSIONS
10.

Durability

QUALITY DIMENSIONS
11.

Serviceability

QUALITY DIMENSIONS
12.

Aesthetics

QUALITY DIMENSIONS
13.

Humanity

QUALITY DIMENSIONS
14.

Strategy formulation

RESOURCE-BASED VIEW
15.

Order Winners vs. Order Qualifiers

16.

Organizational Focus

INNOVATION, CUSTOMIZATION, FLEXIBILITY, PERFORMANCE, QUALITY, RELIABILITY, RESPONSE, SERVICE, PRICE
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17.

Core competencies

KNOWLEDGE & SKILLS
18.

Core Capabilities

BUILDING BLOCKS FOR PRACTICES & PROCESSES

Kathryn Zuckweiler