PRESENTATION OUTLINE
AlexArt
"I gave Alex some hard times because I could not remember my passwords. Sorry for the troubles for him.
Loved his assistance"
Liyah
"Great attention, very nice and professional people. And they both did a great job, thank you."
Chase "I am 68 years old and have limited computer knowledge. Your agent was very calm and helpful. He talked me through the whole process. Thanks."
Irene
"Thanks for explaining everything in simple terms. She was very helpful and understanding getting to the root of my problem. thank you so much for your time and patience!"
JV
"The problem seems to be solved. The contact with the technician (the employee) was excellent : fair man, very polite and helpful; thanks to him sincerely !"
Riley "the tech was awesome and very helpful, she discussed several products. Thanks!"
"Tyler was a big help and explained where I needed a lot of cleaning. Tyler also helped me understand how the tech support package will be beneficial for keeping my Mac protected and setting me up
so I don't have to worry about things I don't understand."
Vittorio
"The person I spoke with was very professional and thorough in dealing with my issue"
"Technician 133 was well-mannered & kind; I am hard of hearing & sometimes I couldn't understand him, but we forged ahead. Tech133 helpfully repeated instructions; he was very patient with me. My computer
tech knowledge sometimes gets me in trouble. I was especially grateful that he demonstrated how the Spotlight worked; I hadn't read & studied that part yet! How great that he showed me
how the MegaBackUp works! I like the features of the program, and will promptly get rid of ""CleanMyMac"", which is redundant to me now. I love your service AND your special deal was so timely for me!
It was a Godsend that Tech 133 knew how my Yosemite OS works. So many android/PC users here! My Apple Store is 2 hours away. PC users feel an Apple/Mac is simply a way for nerdy users to feel part of the elite,
techno-snob world. I learned on a Gateway PC--in the Cow box--and the Apple/Mac world is a dream for right-brained 63-y-old lifelong nerds like me. Technician 133 did a fine job; show him that he did so,
and made MegaBackup look good! Thank you. Sincerely, Shirley Tracy Ref.#76757115"
Laura
"Thank you so very much for remotely fixing my computer. I look forward to utilizing your services if and when a problem arises. Operator 15 was helpful and pleasant and good tempered !!"
Jason
The gentleman that helped me was very patient and helpful.
Kristina
"Tech #88 was very thorough, explanatory, informative and polite explaining everything in detail. Tech #130 seemed efficient and knowledgable regarding what needed to be done. I am highly satisfied!"
Joey "Thanks for the patients ,the operator helped me I am a little old grandmother don't know much about computer.Thanks!! Thanks"
Vivian "I couldn't believe the assistance I received. Fast and efficient, with a friendly and helpful attitude."
Felix "The Tech I worked with was wonderful and very helpful.
Tell him Thank you for his patience and help."
Kate
"This service is infinitely preferable to having to take a trip to my local MAC store. Patience, friendliness, knowledgeability, and a willingness to work with me without condescension, were all found in this exchange
with the two technicians I worked with.
Thanks again for all your help."
“Tyler was very patient and helpful. If I need help again I hope he will be available for me. I was very impressed by his assistance!”
Chelsea
"You're service is of the highest professional quality. I'm very happy that I signed up for it"
Steven "I won't recommend apple but I WILL YOU!"
Julianna "The customer service was excellent. Cordial, helpful, and easy to deal with. I have to work on the computer to find out if all the problems were solved, but it appears that it is so."
"Jeremy was quite thorough. I appreciate his friendliness and his confidence in recommending the assistance of a live Technician. I did recently purchase a License for Driver Assist. Additionally, Jeremy noted that reducing the CPU from 100% would be a desirable result of getting help from a live technician.
I could not start towards resolving my audio or my CPU problem simply due to the added cost required. But thank you very much for your help and assistance, you were really helpful and I'll definitely cooperate with you in the future.
Lesley
"Service was great even helping with a current problem, thanks for everything. you were great!"
I sproke with an operative called Russell, and he was not only superb with his technical knowledge but also polite and genuinely good to speak with. I would give him 5* out of 5 in any evaluation!
Casy
"The service person I spoke with was very friendly, helpful and courteous. thank you so very much!
Wayne
"More personal, prompt and convenient than I could have imagined. Good that the service is located in Europe"
Mary was clear, precise and wonderful she obviously new exactly what to do to help me with the problems of the pc, congratulations on having such a lovely lady Mary.
Frank "It is amazing and I did not know that kind of support we can get on line..It is really wonderful and I am very happy...I definitely recommend to all of my friends."
Jessica
"The Lady that just dealt with me was EXCELLENT, very helpful, wish there were more like her."
Brandon
"Very informative, courteous, and helpful. Looking forward to our next chat."
Thanks to Stephanie for her knowledge and excellent customer interface, and for taking the time to so ably assist me today.
Lincoln from Ukraine was fantastic. I highly recommend him as a member of your staff. Please pass on my thanks. Cheers. Mark
Ellen was extremely helpful in explaining the details of the MacKeeper software and remote assistance.
Bart
"wow, great service - called one number, got the technician, he viewed my screen and solved the problem quite quickly. thanks"
Sarah
"good company and excellent customer service"
Savy "Support Tech was BEYOND EXCELLENT!"
Ben could not have been more patient and courteousThanks!
Dana "I had been up all night last night very frustrated with my computer, the tech was very patient & tolerated my grumpiness as she explained all the problems with my com. she explained your program that can help
me with my problems & is kind enough 2 call me back on the 24th to sign me up for your repairs."
Wilson
"This program has been a god sent to me. Helping me understand how computer works better being able to see what happening and going through it together is helpful."
Sonia "My customer service officer Sonia was amazing, professional, understanding, spoke clearly, patient and exceptionally calm under the circumstances.
Thank you Sonia I really appreciate it. Cheers Benita"
Christian "Technician most amicable and helpful. It was very pleasing to work with such a knowled-geable person."
Rosanna "she was specific and good about experience just that i couldn't listed very clear her voice on the phone little hard but it was good"
Rodney
"All of the technicians either speaking to me directly on the phone or working on my computer were very polite and knowledgeable. Great customer service. I will continue to use this company."
Hilarie "An AMA-ZING tech!!!! Loved her approach towards customer service"
"Damian was very patient and guided me through the process. Unfortunately, I could not afford the deal being offered since I need to pay for rent.
Thank u Damian, u're as good as hell!!! keep up the good job!! ;)"
Stacy was very kind and patient with me. Answered all of my questions and explained all of the steps she took to correct my computer. I was so impressed that I have asked her to call back and work on my wife's computer. She graciously accepted my request. It is the first positive experience I have had in dealing with your program."
Travis
"Technician was absolutely superb as is your product. Quick and easy to solve issues of slowness and cookies. Easy staff to work with."
Helene "The young lady that I spoke with spoke very good English , was very respectful, and was a pleasure to speak with. Wish I could say the same thing about Net 10 phone services."
Sam
"The people that work there, they are amazing they take the time to explain the problem... Just keep going forward u'r all amazing."
Cooper "This is a great service of which I was completely unaware until happening by it by chance. It is just what I needed."
Mary
"Thank you for your perseverance and also for your patience. I was not able to give you much help as I am not computer competent but you got there al the same. Many thanks."
Hunter
"superb. done everything is an ordeal fashion. great service.You Have great employee that is very familiar with apple computers,Thanks Hunter"
Jennifer was delightful and energetic. Her calmness and extensive knowledge about my specific problems really let me know I was making a correct purchasing decision.
Thanks again!
Tech Morgan was very thorough and took time to explain his steps and reasons why certain tasks were performed and needed to be performed. Further follow up will be needed to correct some small things.
Stefanie
"VERY HELPFUL. I WAS CONFIDENT ON THE HELP I RECEIVED"
