Into the Future

Video Conferencing

• Video Interviewing
• Pre-approval
• Mobile and global
• Use desktop, laptop, webcam, smartphone or tablet.

WebEx Features

• WebEx-video teleconference
• Meet from any device.
• Just answer telephone.
• Personal meeting room.
• Screen sharing, white board and editing tools.

Other Video Conferencing

• Google hangout
• Skype for Business
• AnyMeeting
• EzTalks Cloud Meeting
• Join me, Zoom, Vsee,
• GoToWebinar, Meeting Burner

Job Interview Apps

• Interview Apps - a few
• Interview Assistant
• Interview Genius
• 51 most common interview questions
• JobJuice

Prepare, Prepare, Prepare

• Some users reported, saw own face on screen, they felt uncomfortable.
• Took about 15 seconds used to seeing their face.
• Communication occurs through vocabulary, non verbal cues, tone of voice, inflection, pauses, facial expressions, manner of listening, microgestures, etc.

Before the Interview

• Which technology does the company plan to use?
• Who will be interviewing?
• How long will interview last?
• If it is at a facility, arrive 15 minutes early.
• Practice set up prior to interview.

What to Wear

• Consider a pastel rather than white which may glare.
• If wearing white, wear jacket to cut down on glare.
• Red should be avoided.
• No flashy jewelry, can catch the light.
• Try to avoid all light or all dark. Too much light clothing, camera automatically darkens. Face shadowed.

Set-up at Home

• Test equipment
• Put computer solid surface
• Allow as much lighting as possible. Lighting in front of you, preferably from above.
• Background - blank wall
• Wear a bit more make-up
• If picture or window behind, see that light does not bounces off surface.

End of Interview Questions

• Contact information?
• What next steps?
• Another interview?
• Who is main contact?
• Preferred contact method?
• Send interview thank you note.

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• People prefer to make judgements about people. 99.4% trying to confirm impression interviewer formed in first 10 seconds.
• Forget about grades
• Grit, passion and persistence
• Experience did not equal sales success, need team players

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• Used by Goldman Sachs, Armour, Unilever, Vodafone, Johnson & Johnsons, FedEx
• Structured process which is supposed to eliminate bias, however...
• Behind each robot lies a human. Bias is inherent.

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• As machine learning enables computers to teach themselves medical diagnostics, how to rate customer satisfaction to cars that drive themselves and Woebot that acts as an on demand therapist.
• San Francisco based Mya Systems developed AI recruiter evaluates resumes, schedules and conducts applicant screenings and also congratulates you on first day of work.

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• HireVue raised 95 million
• Video interview intelligence AI
• New app scans your face to tell company if you are worth hiring.
• Analyzes microgestures for subtle clues such as whether facial expressions contradict their words.

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• Voice and facial recognition lets employer compare candidate's vocabulary, tone and facial movements compared to their best hires.
• Algorithm analyzes and ranks responses, finds matches to company's top performers.
• Initial screening, candidates most closely matched are recruited.

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• Look at 4,000 candidates and within a few days whittle it down to the top 2% to 3%.
• It is not perfect, but it is faster and attempts to thwart human bias.

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• Might not be just video
• Applicant to prepare text question to send email to anxious customer with product question.

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• Tools make jobs more efficient, however inherently biased.
• Working on lessening human interventions, thereby reducing human bias.

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• Tips to prepare for video interviews:

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• Assesses which words he or she favors. Use please and thank you shows empathy and a possible disposition for working with customers.

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• Scanning candidate's social media profile.

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• Progressive Insurance, Wells Fargo & Hilton Head employ AI that analyzes callers' tone, tempo, keywords and grammar to route calls to agents with appropriate skills.
• The software from Mattersight, reduces call time by 23%.

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• Law offices use AI combination machine learning and natural language processing on millions of pages, understand a query's context and draft a memo.

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During the Interview

• Make eye contact with camera lens - imagine interviewer.
• Be yours. Think of interviewer sitting across table.
• No unnecessary noise.
• Avoid too much body motion.
• Dress professionally from head to toe.
• Refer resume & job description.
• Q

Diane Greer, MS