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IMSA

Published on Aug 05, 2022

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PRESENTATION OUTLINE

1.

IMSA

The Business of Meeting our Mission
Photo by David Iskander
2.

Corp Structure

  • For profit
  • Non profit
  • Not for profit
  • Who defines?
  • What are we?
Photo by elod beregszaszi
3.

IMSA/CFPSC

  • We are technically two entities
  • 501c3 and 501c6
  • Who does what?
  • Where do you fit?
Photo by Leo Reynolds
4.

Staff and Customers

Photo by EpicTop10.com
5.

Getting it Done

  • Customers are members and certificate holders
  • They are the mission
  • Volunteer leaders in the mix
  • Are they also our customers?
Photo by Clark Tibbs
6.

Refresh of Customer Service

Photo by Icons8 Team
7.

Service With A Smile

  • Do we treat customers or volunteers differently?
  • Should we?
Photo by Matteo Sorba
8.

Service With A Smile

  • Do we treat fellow team members differently?
  • Should we?
Photo by Jacqueline Munguía
9.

How Would You Like To Be Serviced?

Photo by luca.sartoni
10.

Timeliness

  • Are you okay not hearing back from a provider for days?
  • Are you okay if a team member doesnt respond?
Photo by ramesh.rasaiyan
11.

Attitude is Everything

Can you hear a smile on the phone?
12.

Attitude is Everything

Can you hear a smile on the phone?
Photo by charlesdeluvio
13.

I've never gotten full swallowing my pride

Photo by Terrie Schweitzer
14.

Accountability

  • We are responsible to each other
  • We will communicate what we hear
  • Managers will evaluate and document
  • We all are IMSA
Photo by focalphoto
15.

Q&A

Photo by Bilal Kamoon

Toby Cummings

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