Images of Managing Change

Mental models are conceptual frameworks consisting of generalizations and assumptions that affect how we view the world and act in it. ... Essentially, mental models can limit the ways in which we think and act. Peter Senge.

Images of Managing

• Controlling - director, navigator, caretaker
• Shaping - coach, interpreter, nurture

Images of Change Outcomes

• Intended Change
• Partially intended change
• Unintended change

Six Images of Change

• Director
• Navigator
• Caretaker
• Coach
• Interpreter
• Nurturer

Three Key Uses

• Surfacing our assumptions about change
• Assessing dominant images of change
• Using multiple images and perspectives of change

In Summary ...

• Mental models
• Six images of change
• Three change outcomes
• Three key uses of image

Questions

Reference
Palmer, I. , Dunford, R., & Akin, G. Images of managing change. Managing Organizational Change (pp.23-47). New York: McGraw-Hill Irwin