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IBS 2016
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PRESENTATION OUTLINE
1.
OVERCOMING OBJECTIONS
LISTEN FIRST
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meolog
2.
LISTENING STARTS AT THE GREETING
HOW DO YOU START THE CONVERSATION
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US Department of Education
3.
WRITE IT DOWN
Start with their names
Answers to the "3's"
Customize your approach
If they don't ask, don't tell
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tiff_ku1
4.
AN OBJECTION IS NOT
An observation or statement
An excuse
A condition
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AlishaV
5.
AN OBJECTION IS A REASON IN DISAGREEMENT
I DON'T LIKE THIS KITCHEN
Study all of the objections and have solutions ready. Each community will have its pluses and minuses.
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Hindrik S
6.
OBJECTIONS ARE OPPORTUNITIES
THEY START THE CONVERSATION
To give a solution to the buyers, but don't go in too fast. Way worse is when they do not give an objection and just walk away.
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nathanmac87
7.
4 STEP PROCESS
Empathize
Clarify
Offer solutions
Confirm
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Tim Green aka atoach
8.
FEEL, FELT,FOUND
9.
DON'T
Ignore objection
Get defensive
Immediately fix
Tell a lie
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tropical.pete
10.
SOLD
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MarkMoz12
11.
Untitled Slide
Matt Rousseau
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