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Slide Notes

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How to make a Patient Happy?

Published on Nov 19, 2015

Dsicuss role of IT in healthcare

PRESENTATION OUTLINE

Happy Patient

  • What made him Happy?
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excellent Medical Team

  • Sure, you need a great team!

advanced Medical Equipment

  • Yes, you need great tools!
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Premium hospital rooms

  • Absolutely, the rooms need to be super!
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Healthcare IT?

  • Will this do?

Do you need a Mobile App?

  • Are mobile devices used?
  • By Doctors and Nurses?
  • And Patients
  • At home or office?
  • Integrated with medical devices

And This EMR?

  • The Chief Complaint
  • Relevant History
  • Test Results and Images
  • Doctors Observations
  • Care Plan
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And a connected patient?

  • Patient Education
  • Chronic Disease Monitoring
  • eConsultation
  • Patient Communities
  • Testimonials on social media
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Are you ready for IT?

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roadmap for IT

  • Timeframe of 5-10 yrs ahead
  • Strategic Objectives for IT 
  • Projects Planned
  • Implementation Schedule
  • KPIs Baselined 
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Well defined processes

  • Process mapping using CEM Methodology 
  • Business Processes to achieve KPIs
  • Clinicap Protocols for quality outcomes
  • Dashboard for Management Reporting
  • Resulting in Happy Patient :-)
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technical Architecture

  • Integrated System or Silos?
  • Are the systems High Performance?
  • User friendly Interfaces?
  • Redundant - back ups and recovery?
  • Does IT perform to expectations of users?
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Healthcare IT experTise

  • Defined team structure in IT
  • Led by a CIO to plan at a business level
  • And an IT Manager to prepare reports
  • Backed by a System Administrator
  • And Medical Business Analysts

EMR Maturity

  • Does your HIS support EMR?
  • Is their Adoption by users?
  • What are the main issues?
  • Which level of HIMMS Model?
  • Best Practices in EMR Adoption?

Mobile Health

  • Registration and Check in
  • Appointment Scheduling
  • Bill Payment
  • Reminders
  • Monitoring
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connected PAtient

  • Ease of access for appointments
  • Patient Education through website and portal
  • Keeping in touch with patient
  • Sharing between patients and doctors
  • Integration with eHealth platforms 
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engage us as a Partner to

  • Audit Current Hospital IT Systems
  • Discover Requirements of Users
  • Prepare Healthcare IT Roadmap
  • Implement and Plan EMR 
  • Make your patients Happy :-)

Thanks!!

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