What it is?
Why do hotels form organisations?
Smooth operation
Everyone knows his roles

Segregation for efficiency and effectiveness

Pros and cons

Mission statement sets one hotel apart from other

Giving meaning to what is happening

Employees understand "What to do" of the job, the missions statement sends out the message of "Why we are doing it" of the job.

Glion Spirit... Why?

Guests:
Safety, secure accommodation
Clean, comfortable guestroom
Courteous, professional, knowledgeable service
Maintained facilities and equipment

Managers: Mission statement acts as guide or a path that shapes an organisations management philosophy

Employees: The basis of a job to motivate employees. This is why we do it, this is how we do it and why you would help us to achieve that GOAL

Activities successfully carried out by the hotel to attain or to achieve its mission or missions

Strategical approach and analysis including SWOT and PEST

Organisational chart
Schematic representation

Each position, where it fits

Divisions of responsibilities and lines of authority lie.

Solid lines - direct accountability
dotted line - high degree of communication but no direct relationship

Classification is never too easy than classifying using stars

No standard rule, every place has its own values and standards

Europe's system is the most developed. Its four-and five-star hotels have restaurants and
bars

Japanese ryokans, which are traditional inns, are rated according to the excellence
of their guest rooms, kitchens, baths, and-of all things to Western values-gardens.

UK has largest rating organisations
National tourist board
Automobile Association
Michelin Guide

rating by crown and stars

SINGLE: Tourist
every basic service
Colour TV, table and Chair
Soap or body wash

Double:
Reading light next to the bed
Bath towels, linen shelves

Three
!4 hours reception with 24 hours phone service
luggage service

Four
16 hours reception
Minibar service

Five:
24 hours reception
Concierge
safe in the room

Ownership vs Affiliation