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Helpdesk IM

Published on Nov 19, 2015

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PRESENTATION OUTLINE

1.

Helpdesk IM

Photo by Patrick Woessner
2.

What are the problems?

What make our jobs more difficult?
Photo by jovike
3.

Things are everywhere

Key documents are not shared
Photo by 0olong
4.

Problem of searching

Scanned documents/H drives
Photo by Stéfan
5.

Documents are not well maintained

Recency/Accuracy/Creditibility
Photo by Herkie
6.

What do we want?

Photo by andjohan
7.

Single point of location

Photo by DRs Kulturarvsprojekt
8.

Documents are searchable

Photo by Danard Vincente
9.

Documents are accessible

Photo by Alessandra Cimatti
10.

Documents are well maintained

Current/Accurate/Trusted
Photo by Chiot's Run
11.

Recommendations

Photo by Shannon At Zeer
12.

Use Sharepoint

Upload all documents to Sharepoint
Don't use folders, use views
Photo by yonmacklein
13.

Use keywords & metadata

Do we need a formal taxonomy?
Enter keywords for searching
Enter metadata for sorting and filtering
Photo by flegelle
14.

Make documents publicly accessible

whenever possible
Separate with private and public documents
Photo by Joybot
15.

Maintain our documents

Keep the only valid/official copy in Sharepoint
Maintain its receny
Enter all necessary keywords and metadata
Photo by tom_veatch
16.

Develop procedures to guide the process

Creation
Upload
Archive
Photo by vees

Dick Cheuk