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Slide Notes

DownloadGo Live

Good Questions & How to Ask 'Em

Published on May 25, 2016

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MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

Good Questions

& How to Ask Them
Photo by Horia Varlan
2.

"It's broken"

my least favorite phrase
Photo by tiagopadua
3.

We need to be skeptical.

Photo by Br3nda
4.

LAER Method

  • Listen
  • Acknowledge
  • Explore
  • Respond
5.

listen

Photo by MTSOfan
6.

acknowledge

Photo by pasma
7.

explore

8.

respond

Photo by joshua alan davis
9.

Let's go exploring

10.

Easy first

Then get to the hard stuff
11.

The Ws

Photo by Aramil Liadon
12.

relevant

Photo by vaca.
13.

open-ended

Photo by Stuck in Customs
14.

specific

Photo by Thomas Hawk
15.

Now What?

Photo by stoicviking
16.

help us help you

  • Specific details
  • Links
  • Expected behavior
Photo by beana_cheese
17.

Do your due diligence
& we'll meet you halfway

Photo by Thomas Hawk
18.

In Summary

  • Listen, Acknowledge, Explore, Respond (LAER)
  • Understand the goal
  • Get specific

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