facilitation basics
Published on Nov 17, 2018
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facilitation basics
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facilitate (noun):
- to make easier, help forward (an action, a process, etc.).
- To assist the progress of (a person).
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preparation
- session outline - objectives, content, tools
- profile of participants - group dynamics, current level of understanding
- contingency plans
- Physical Environment
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communication
- presenting yourself - prepared, confident, inclusive, receptive
- active listening
Active listening
- Most of us listen to just 25-50% of what we hear and forget almost 46% of what we have heard.
- Most of us listen to just 25-50% of what we hear and forget almost 46% of what we have heard.
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Mehrabian’s 7-38-55 Rule of Personal Communication
7% "rule"
- Communication is only 7% verbal and 93% non-verbal.
- Non-verbal component was made up of body language (55%) and tone of voice (38%).
- Incorrect to call this a "rule," being the result of only two studies.
- Study's conclusion was that for inconsistent or contradictory communications, body language and tonality may be more accurate indicators of meaning and emotions than the words themselves.
- Never intended the results to apply to normal conversation; certainly not to speeches, which should never be inconsistent or contradictory.
- Communication is only 7% verbal and 93% non-verbal.
- Non-verbal component was made up of body language (55%) and tone of voice (38%).
- Incorrect to call this a "rule," being the result of only two studies.
- Study's conclusion was that for inconsistent or contradictory communications, body language and tonality may be more accurate indicators of meaning and emotions than the words themselves.
- Never intended the results to apply to normal conversation; certainly not to speeches, which should never be inconsistent or contradictory.
rapport building
- Connect with participants
- develop synergy
"People don't care how much you know until they know how much you care."
Connect w participants
- Common interests, goals, outlooks, experiences, etc.
- Needs openness, trust, empathy
- Starts with the facilitator
Develop synergy
- Be one team with participants
- Encourage sharing of views, respecting each other’s views, reaching consensus
Connect w participants
- Common interests, goals, outlooks, experiences, etc.
- Needs openness, trust, empathy
- Starts with the facilitator
Develop synergy
- Be one team with participants
- Encourage sharing of views, respecting each other’s views, reaching consensus
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practice
- An art, not a science
- Changes according to situations
- skills involved - observation, listening, communicating, understanding human behaviours, etc. - can be practiced
- facilitation becomes more comfortable as you do it
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