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Slide Notes

Email Etiquette

Published at Aug 20, 2013
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PRESENTATION OUTLINE

email & digital communications

SOME ETIQUETTE AND TIPS

seek balance

BUT RESPOND IN A TIMELY MANNER
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LESS IS MORE

WITH SUBJECT LINE LINKED TO MEssage

A PUBLIC FORUM

CAREFUL WITH CONFIDENTIAL INFORMATION
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CAPITAL LETTERS

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don't email angry

OR DEAL WITH SENSITIVE ISSUES

CC: when & how

  • Only CC those directly involved
  • not a great tool for collaboration
  • Do not respond when you are cc'd
  • Can clutter inboxes
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BCC

  • Not to "hide" who you copied
  • For large distribution lists
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Reply All & Forward

  • Email trees not effective for collaboration
  • Forwarding emails requires permission
  • Caution

PERSONAL & PROFESSIONAL BOUNDARIES

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Training & Informing

DON'T ASSUME