Digital 1-1s

What are 1-1s for?

• Basic upskilling
• Searching for information
• Practical help
• Empowering people to find their own answers

Expectations

• Our willingness to say yes has led us to here
• Communication, process, consistency
• Information requests
• NOT tech bar, NOT hands-on
• Cyber safety is #1

From Program Instructions 2017:
Objectives & Learning Outcomes:
Basic up-skilling, awareness of simple cyber safety & practical application to create an email address, use the internet, set up social media account etc.
Participants will notify in their booking what topics they wish to discuss. You can show participants how to research topics using some of the useful websites on our handouts.

Setting Expectations

• Introduction
• I understand that you are interested in...
• Limitations/Restrictions
• What I CAN do

Set expectations by naming the topic they nominated

Be clear about the limitations & restrictions of the session up front

Restrictions include time (30 min), we are not technical support, we are a library so our value in is locating reliable information and showing you how to find credible sources you can find again from home.

What I CAN do:

• Give you 30 min of time
• Show you my searching skills
• Provide excellent customer service
• Personalise the session
• Empower you to find the answers
• Repeat sessions as often as you need

Be safe:
Do not handle their device ever,
Know your resources,
Set up expectations, Familiarise yourself with the resources,
Be consistent,
Be clear,
Share information with your team,
Be prepared to learn,
Digital information is always changing - use your PD time

I don't know but let's find out together