Difficult Conversations

Set the Stage

• Harassment in the workplace
• Leader has personnal relationship with accused
• Environment of harassment goes beyond single offender

Challenge to the Group

Questions

• The Plan to resolve the situation?
• How to deliver the message to Kevin?
• What's the communication plan regarding the outcomes of the investigation?

Plan For Resolution

• Kevin, You're Fired
• Team Meeting
• Counselling
• RITWP
• Create an "Orginal Group"
• "Close the Loop" - Communicate back to the group

That Difficult Conversation

• Honest Conversation
• Outlining the Facts
• Aim for understanding
• Reiterate Values
• Discuss options for help

Communicating with the Team

• High level explanation of the problem
• Core Values
• Zero Tolerance
• Counselling
• What to do
• The "Original Group"
• Apology

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