Fundamental Actions to Make it Happen

In Speech, Demeanor and Attitude

Take the Concern Away from the Customer

It Soothes the Client and Helps You Learn

That You Will Resolve the Issue

What You are Doing as You Do It

You Know More Than the Caller Does!

You Are the There to Help

Put Yourself in Their Shoes

You and the Caller Are Equals

You Are Well Trained and Skilled

It Leverages Your Skills and Your Tools

Serve Them as You Would Want to be Served