CSI Learning

Is our team like hikers using a map or sailors navigating the sea?

Teams that are like hikers prefer planning & the predictability of the past.

Teams that are like sailors navigating the seas prefer preparation.

What will it take for our team to become more strategic?

What will it take for me personally to do this?

CSI Learning Program Elements

• Agility in changing environments

CSI Learning Program Elements

• Agility in changing environments
• Investing in preparing for the future

CSI Learning Program Elements

• Help customers shape their futures, not adapt to it

CSI Learning Program Elements

• Provide demonstrated outcomes

Start With Outcomes

Outcomes

• Focus on important content
• Move from principles, facts & information to application and use

Outcomes

• Focus on important content.

Outcomes

• Focus on important content.
• Learning information does not learning experience! Must focus on learning and doing, not just knowing.

What skills, abilities, traits, will a construction professional need in 2020, 2025, 2030?

Approach

• From curriculum learning to only content needed to perform tasks

Approach

• From emphasis on knowledge to proficiency

What does this mean? A new approach based on outcomes a professional can demonstrate.

Untitled Slide

Using an iceberg as a metaphor, where does explicit knowledge and tacit knowledge go? Above or below the water line?

most learning programs
today are aimed at communicating the explicit knowledge  

However, most of the real tacit knowledge is lying beneath the surface

CSI must transition from teaching explicit knowledge to helping customers learn tacit knowledge.

This transition will move customers to
Proficiency Journeys.

Proficiency Journeys

• Blended learning experience
• Learning paths
• Deliberate practice
• Tying employee’s manager back into the process

Proficiency Journeys

• Not a single learning event
• Learning paths

CSI becomes the resource for life-long learning for the built professional!

First Steps

• Folding in results from Member Needs Assessment

First Steps

• Program to help manufacturer product reps have a higher degree of proficiency (onboarding program)

First Steps

• Retool conferences, events, programs: Web Reaches Region Meetings Master Specifier 2018

First Steps

• Learning relating to CSI Certification