Cross Cultural Communication by Ann Fleming, M.Ed.

1 of 28

Slide Notes

Cross Cultural Communication

No Description

View Outline

PRESENTATION OUTLINE

COMMUNICATION

CROSS CULTURAL

Photo by Eric Constantineau - www.ericconstantineau.com

CULTURAL DIFFERENCES

MINOR DIFFERENCES, BIG CHALLENGES

Photo by factoids

PERCEPTION

NOT JUST WHAT YOU SEE, BUT WHAT YOU THINK IT MEANS

Photo by symphony of love

CULTURAL DIFFERENCES

WHAT ARE WE TALKING ABOUT?

Photo by The U.S. Army

KEY CULTURAL DIFFERENCES

Time & Space
Nonverbals & Context
Decision-Making Styles
Language
Conflict & Feedback

Photo by Stéfan

HELPFUL STRATEGIES

Respect & courtesy
Practice active listening
Group info into small pieces
Use written instructions and follow up summaries
Avoid slang & jargon
Tolerance (Inclusion)

CROSSING CULTURES

ETHNOCENTRISM: NOT JUST A COMMUNICATION PROBLEM

Photo by Matthew Almon Roth

HEALTHY DIVERSITY MATTERS

Boards perform better
Improved problem solving
Improved creativity
Improved innovation
Without it, productivity & efficiency are reduced

BUT IT'S NOT ENOUGH

KNOWING DIFFERENCES CAN BE USEFUL

Photo by Nicolò Paternoster

10.

ADAPT & ADJUST

EMPLOYEES MUST BE ABLE TO

Photo by wesley chau

11.

HUGE OBSTACLE: EMPLOYEE INDIFFERENCE

TRAINING MUST BE STRATEGIC

Photo by cappellacci

12.

TEACH CULTURAL AWARENESS

Find skills that transcend etiquette
When to adopt business approach, when to cultivate relationships
How to read a room's mood
How to understand what is meant, not just what is said
How to read nonverbal cues

13.

BEHAVIOR CHANGE TAKES PRACTICE

OR IT FEELS AWKWARD & INAUTHENTIC

Photo by Emanuele Baroni

14.

ACTUAL WORK PEOPLE DO

DEVELOP TRAINING INTEGRATED WITH THE

Interactions with bosses
Case studies
Role plays
Classroom assignments

Photo by RobertFrancis

15.

3 PROBLEM AREAS

IN CROSS CULTURAL TEAMS

Photo by Anderson Mancini

16.

1. ELICITING IDEAS

PARTICIPATION NORMS VARY, AS DO COMMUNICATION PATTERNS

Photo by tim caynes

17.

CLEAR PROTOCOLS

SUCH AS, GO AROUND GROUP AT LEAST ONCE

Photo by joaobambu

18.

ADOPT "4 SENTENCE RULE"

TO BALANCE COMMUNICATION STYLES

Photo by MDGovpics

19.

2. SURFACING DEBATE

PUBLIC DISAGREEMENT MAY LEAD TO LOSS OF " FACE"

Photo by Chris Nuzzaco

20.

ASSIGN DEVIL'S ADVOCATE

ROTATE ROLE BETWEEN MEETINGS

Photo by ecastro

21.

ACTION ITEMS:

EVERYONE OFFER PROS & CONS

Photo by visualpun.ch

22.

3. GIVING FEEDBACK

HIGH/LOW CONTEXT & INDIVIDUAL/COLLECTIVE NORMS

Photo by quinn.anya

23.

FIND MIDDLE GROUND

SOFTEN WITH POSITIVE FRAMING, OR ADDRESS GROUP

Photo by kanegen

24.

MODEL BEHAVIOR

ASK "WHAT SHOULD I DO MORE/LESS/THE SAME?"

Photo by MDGovpics

25.

ADDRESS SUBTLE & INVISIBLE DIFFERENCES

BETWEEN PEOPLE OF DIFFERENT CULTURES

How is trust built?
What is the best way to provide constructive criticism?

Photo by kimbenson45

26.

CULTURAL DIFFERENTIATION

MAINTAIN OWN CULTURE & RECOGNIZE VALUE OF OTHER CULTURES

Photo by Tsahi Levent-Levi

27.

PLATINUM RULE

TREAT OTHERS AS THEY WISH TO BE TREATED

Photo by symphony of love

28.

QUESTIONS?

Photo by Derek Bridges

Slide Notes