Control the entry, exit and movement of people at spectator events
Published on Jan 15, 2020
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PRESENTATION OUTLINE
Have the necessary resources ready for use
Photo by marco bono
1.2 Make sure their behaviour and appearance meets
agreed standards at all times
Photo by Nicholas Green
1.3 Greet people in a way that makes them feel
welcome and at ease
Photo by rachelandrew
1.4 Pay careful attention to the designated area
throughout their period of duty
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1.6 Provide the people with clear reasons why they
have been refused entry
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1.7 Control the queues in a safe and orderly manner
Photo by christian.senger
1.8 Supervise the safe exit of people according to the agreed procedures
Photo by harry harris
1.9 Inform their supervisor when there are problems that they cannot deal with on their own
Photo by Jonathan Harrison
Search people for unauthorised items
Photo by ChameleonGreen
2.1 Identify the people to be searched on entry
according to the agreed procedures
Photo by Ignacio Conejo
2.2 Ask the identified people for permission to search, and follow the agreed procedures if they refuse
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2.3 Only search people of the same sex
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2.4 Follow the correct procedures when they find
unauthorised items and explain these procedures to
the people involved
Photo by Vasnic64
Provide people with information and help them with other problems
3.1 Communicate with people politely and clearly
3.1 Communicate with people politely and clearly
3.2 Ask for information which is relevant to their
problem
3.3 Make their sure understanding of the problem is
correct
3.4 Give people help which is appropriate to the
problem and agreed procedures
3.5 Refer people to another source of help if necessary
3.6 Keep people informed of progress
3.7 Deal with any complaints positively, and
sympathetically as appropriate to the situation
3.2 Ask for information which is relevant to their
problem
3.3 Make their sure understanding of the problem is
correct
3.4 Give people help which is appropriate to the
problem and agreed procedures
3.5 Refer people to another source of help if necessary
3.6 Keep people informed of progress
3.7 Deal with any complaints positively, and
sympathetically as appropriate to the situation
Photo by my little red suitcase
3.2 Ask for information which is relevant to their problem
Photo by heathbrandon
3.5 Refer people to another source of help if necessary
Photo by Cristian Newman
3.6 Keep people informed of progress
3.7 Deal with any complaints positively, and sympathetically as appropriate to the situation
3.6 Keep people informed of progress
3.7 Deal with any complaints positively, and sympathetically as appropriate to the situation
Know how to control the entry and exist of people at events
Photo by Trey Ratcliff
4.1 Describe the basic principles of customer care
4.1 Describe the basic principles of customer care
4.2 Explain the importance of wearing correct
identification
4.3 Identify the required equipment to carry
4.4 Identify articles which contravene the venue rules
4.5 Describe the procedures to follow when banned
articles are found
4.6 Explain the importance of carefully monitoring their
designated area
4.7 Describe how to control queues in an orderly and
safe manner
4.8 Describe basic legislation covering trespass and the
right to refuse entry
4.9 Describe the procedures for excluding people under
the relevant legislation
4.10 Explain why explanations should be given for
refusing entry
4.2 Explain the importance of wearing correct
identification
4.3 Identify the required equipment to carry
4.4 Identify articles which contravene the venue rules
4.5 Describe the procedures to follow when banned
articles are found
4.6 Explain the importance of carefully monitoring their
designated area
4.7 Describe how to control queues in an orderly and
safe manner
4.8 Describe basic legislation covering trespass and the
right to refuse entry
4.9 Describe the procedures for excluding people under
the relevant legislation
4.10 Explain why explanations should be given for
refusing entry
Photo by blentley
4.3 Identify the required equipment to carry
Photo by Mister.Tee
4.4 Identify articles which contravene the venue rules
4.5 Describe the procedures to follow when banned
articles are found
4.5 Describe the procedures to follow when banned articles are found
Photo by Ashim D’Silva
