Intro to Session
• Timing/Structure/Goals
• Other goals - Write on a Sticky and add to chart.

Intro to Conflict
• FQ: What is conflict? (An impasse; you feel it.) How does it impact us? (Differently) Who cares? (informs)
• What does conflict commonly tell us?
o Self-worth challenge/compromise
o Values or Belief (formed by exp) challenge/compromise
o Self-interest
o Benefit to action!
• Conflict, emotions, behaviours and the ROI
o Conflict triggers emotions (hidden or obvious behaviour)
o Our emotions make indelible impressions on us
o We tend to mirror emotions and respond accordingly (behaviour)
o REPEAT
We tend to over-estimate the risks and under-estimate the rewards of conflict (Crucial Convo)

The key is to develop an awareness for what's true for us in conflict, accept (even appreciate) these truths/factors, act with that awareness in mind.

FQ: SO, how do you orient yourself to conflict and still keep your head? Can you tap into what it's like for you, learn from that?

Experiences shape your perceptions / beliefs about conflict/emotion

• TRY IT - Private reflection “Think about a time when AND how you experienced that conflict. This gives clues to your perceptions of conflict, emotion, outrage…” Jot this perception down (looks like, feels like, reminds me of).

• Video clip : Public Conflict: You're the facilitator; be aware of how you experience this. THEN lightning thoughts and share with table 2 min. Any groups?
• Your emotional triggers: Table sharing: your triggers to become emotional, outraged, pushed to conflict. Given these experiences: add to the table display.

personal OR **vicarious strengths)

Goleman and EI Framework
o Self-awareness
o Self-management
o Empathy/Social Awareness
o Relationship Mgmt

FOOTNOTE - Consider your Conflict Boundaries; get clear on these. How does this align with the organization? How will you apply them? (CAUTION: don’t have the argument before the other party has arrived! BUT, do practice - reflection questions TRM.)

Wild successes activity “Think about a time when you…” OR “**…when someone-I-know…” and what worked; HOW did you know it worked (evidence and feedback). Record these strengths on your chart, by your name. Add any other perceptions/beliefs, triggers and boundaries that have emerged for you. Take 2 min to share your wild success with your table.

engage / enlighten around common ground, mutual understanding and action
• Review the list – 2 min call out if you recognize any of these
• Quick overview of strategies using strategy – sample scenario - application

Role-Play Scenarios: 2 min plan; pick a familiar tool and/or language AND a new tool and/or language; play it out; get feedback on tool.

Debrief w/ Room
Tweak tools & strategies for future use
Record on table chart (favourite tools).

Conclusion
• What are your key takeaways, next steps, resources AND needs?