Conflict Resolution

Listen First & Speak Out Second

• Listening to an employee’s issue is the first and most important step in resolving conflict Listen to all parties involved to completely understand the nature of conflict and then start troubleshooting solutions

Gather the Group

• As a leader, you’ll need to arrange a meeting with all involved parties to discuss the issue Give everyone a chance to speak; this is a good opportunity to hear all sides and gain a full understanding of the conflict Having a group meeting may also expedite a resolution that will satisfy everyone

Be Impartial

• Avoid taking sides Avoid displaying any sort of opinion that favors one person over another If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution

Avoid Postponing

• Address the conflict immediately Make sure not to address the situation too quickly or without careful consideration, as your decision will directly affect the demeanor and performance of your staff
• Seek support from your supervisor if needed

Promote Teamwork

• Encourage motivation and teamwork Remind your staff of successful projects that required teamwork to complete One of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team

Broadcast Comprehensive Praise

• The power of encouragement and motivation can be multiplied when it is spread to recognize those who are modeling the teamwork and cooperation that is desired within any conflict

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