Colors Of Service
Published on Nov 26, 2015
No Description
MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
AT A FIRST IMPRESSION
YOU NEVER GET A SECOND CHANCE
IN FIVE STEPS
WE WILL SHOW HOW VIBRANT SERVICE WILL HELP US GROW SALES IN 2013
STEP ONE
EDUCATE STAFF ON SERVICE EXPECTATIONS
WE MUST SET CLEAR EXPECTATIONS WITH OUR STAFF
WHEN IT COMES TO INTERACTING WITH CUSTOMERS...
Photo by Aidan Jones
EVERY MONTH AT SCHEDULED STAFF MEETINGS
THESE EXPECTATIONS WILL BE COACHED AND PRACTICED
STEP TWO
CLEARLY ESTABLISH EMPLOYEE ROLES
EXECUTING A SWEEP IS A TEAM EFFORT.
If you’re not serving the customer, your job is to be serving someone who is.
DAILY
EVERY TASK WILL BE PRIORITIZED, LISTED, COMPLETED, AND MONITORED
STEP THREE
MAKE YOUR STORE ITS OWN SALESPERSON
MAKE IT PLEASANT AND PROFITABLE
CLEAN DISPLAYS FULL AND UNCLUTTERED
STEP FOUR
MAKE STORE APPEARANCE A TEAM EFFORT
ASSIGN SECTIONS
EACH SHIFT HOLD STAFF ACCOUNTABLE FOR THEIR ZONES
PROJECT ORIENTED DISCUSSIONS
MAINTAINING ZONES WILL ALSO STRENGTHEN PRODUCT FAMILIARITY
STEP FIVE
CREATE A CUSTOMER THAT CREATES CUSTOMERS
FOLLOW UP AND MAINTAIN REGULAR CONTACT WITH CUSTOMERS.
YOUR CUSTOMER DOESN’T CARE HOW MUCH YOU KNOW UNTIL THEY KNOW HOW MUCH YOU CARE.
EMPOWER STAFF
THROUGH CONFIDENCE IN THEIR ROLE AND ACCESS TO TO HELPFUL TOOLS
