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City offers My Milpitas App to deliver news, updates, services and resources to the citizens of Milpitas.
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City of Milpitas: Case Study

Published on Nov 18, 2015

City of Milpitas, California, Workspot Case Study on Mobility


City of Milpitas, California

Mobility Case Study
City offers My Milpitas App to deliver news, updates, services and resources to the citizens of Milpitas.

Silicon Valley

Cisco, Maxtor, LSI, Flextronics, Adaptec
The City of Milpitas in Northern California is home to the headquarters for many Silicon Valley companies, including Maxtor, LSI Corporation, Flextronics, Adaptec, Intersil, Cisco Systems, JDSU, KLA-Tencor, and SanDisk. More than 65,000 citizens reside in Milpitas.

Challenge: My Milpitas App

Inter-departments needing to support ticketing system in the field!
We also saw an increased request on being able to communicate with mobile devices. There were also demands from internal staff and directors to have access to resources in the field, so deciding to build an app to serve our citizens became our mobile initiative,” said Luu.

Real-time ​productivity

Solution: Mobilizing the Milpitas Field and Employees
Milpitas App Transformed Communications between Citizens and City Officials

"We also knew we had to build internal workflow apps to support these requests for our teams that were secure and easy to use.”

Use Case: Milpitas Inspectors

  • 15 Building Inspectors: swap rugged laptops for iPads
  • Running CRW (City Infrastructure Application) with Ericom
  • No software updates - Workspot offers automatic updates
  • $15K cost to run 15 iPads VS. $78K to run 15 rugged laptops
  • Milpitas saves $62K/15 employees (1 department example, many more to come)
Five years ago, our IT strategy was to purchase rugged laptops for our building inspectors. They needed a laptop they could bring to the field that could take a beating. With Workspot and Ericom, we can now introduce a new lighter and flexible mobile solution and reduce costs. The average cost for a rugged laptop is $4,700* without warranty. The apple iPad Air cost is $629* without warranty.

Photo by Gamma Man

Milpitas Mobile Architechure

"Leveraging our Cisco Any Connect VPN Investment..."
Workspot has delivered critical internal apps, making the Milpitas’ IS mobile strategy complete. “We knew we had to deliver a high-end user experience for our citizens as well as a secure, user experience for our employees. With Workspot, this has enabled our internal teams to serve the City of Milpitas in real-time,” said Luu.