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CDA Presentation

Published on May 18, 2016

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PRESENTATION OUTLINE

1.

Journey Mapping

Photo by Instant Vantage
2.

Why Map the Library?

  • Its about creating successful, happy and engaging journeys for those who visit the school library.
3.

Who Visits the Library?

  • The Inquirer
  • The Reader
  • The Explorer
4.

Touchpoints

Physical or Virtual Spaces
5.

Touchpoints are where visitors interact with the library

6.

User Experience - UX

  • See
  • Say and Do
  • Highlights
  • Lowlights
7.

From Entry to Exit

And all the points in between
8.

Is your entry uninviting?

Photo by Nikos Niotis
9.

Make a Map

And analyze it
10.

Focus on the Goals

of your students and staff, not stuff
Photo by WalkingWounded

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