Where we've been

building the foundation

• Launch of Fulfillment queue
• Thin Client is dead
• Verint ready to roll
• KC Team stood up
• First Fast Track Pilot

....cont

• 360 Feedback leaders
• YESSS Tours
• The Voice part 1
• ACE training launch
• Leadership Changes

where we're going

THE ROAD AHEAD

• New scheduling approach
• C.E.I.T Team
• New SSL Value proposition
• Clearly defined Performance expectations
• A.C.E. Roll out

......THE ROAD AHEAD

• Verint implementation
• Innovation Work - Click to Chat pilot
• Stabilize and invest in Remote program

WHAT'S YOUR "WHY"?

To be the most efficient and outstanding distribution channel in the organization. To operate and be recognized on a Global scale.

We take pride in enabling world class experiences unique to each team member resulting in an extraordinary client experience.
We Are Dynamic.
We Are Creative.
We Are Leaders.

We Are Game Changers.

28,800

Client Experience

Putting the pieces together

C.E.I.T.

Stacking up

Time for Change

Questions?

"People buy into the leader before they buy into the Vision"

John Maxwell