Case Study: Diversity, Discomfort, and Divided Community

Published on Jul 25, 2017

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PRESENTATION OUTLINE

Case Study: Diversity, Discomfort, and Divided Community

Kristin Robertson, SliS 704 Summer 2017
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Main Players

  • Juan Jiron -- Outreach librarian
  • Diane Sexton -- Library Director
Juan is the outreach librarian at the Johnsonville City and Bartlett County Library and has been in his position for about a year. So far he has not done any community outreach.

Diane Sexton is the Library Director for the library
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Community Breakdown

  • Diverse but divided population
  • White, Hispanic, and Native American populations
The text notes that the community is made up of three ethnic communities, white, Hispanic, and Native Americans. From the description Juan's co-workers give in the text the community is essentially segregated with instances of racial violence mentioned. It was mentioned that Mrs. Sexton told Juan he would have the "best luck" finding a place to live in an area that turned out to have a heavy Hispanic population.

Gathering more Information

  • Review the local papers and local history items.
  • Speak with members of the community.
As Juan is new to the area it would be helpful to seek information about the community. It would be beneficial to review more of the local history and the local papers. Also helpful would be speaking to members of the community that he has encountered in his work and personal life.
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course of action

Recruit Volunteers 
For Juan's community outreach position to succeed, Juan should recruit volunteers from the various areas that makeup the community. By reaching out to the local schools and offering volunteer opportunities to the students needing extracurriculars or community service to add to college applications Juan should be able to attract some interest.

"volunteers . . . are the most likely people a beginning librarian will be asked to manage/lead" (Alire and Evans, pg. 417).

By relying on volunteers who are members of the community Juan can learn more about the community since they could provide valuable insight that he would otherwise not be privy to. This information could allow him to avoid potential missteps that could hurt his outreach programs.
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Volunteers would allow for Juan to begin his community outreach programs and allow for members of such a divided community to interact with one another.

volunteer options

  • Short-term volunteers
  • If successful, then long term volunteer positions could be made.
To see if a volunteer program would be a viable option for his library Juan could start small by offering short-term volunteer opportunities. This could serve as a test-run to see if there is enough community interest. If there is enough interest then he could create more positions that would be available for those interested in committing to long-term volunteering.

However, as Evans and Alire note, it can often be hard for non-profits to retain volunteers
(pg. 418).

Untitled Slide

  • Allows members of the community a chance to come together and work.
  • Costs the library little, if anything, to start and maintain.
There are a few reasons why this program would be beneficial. By allowing members of the community a chance to work together for a common goal they could learn them learn more about their community and get to know one another.
By using volunteers this should cost the library nothing in terms of money. It would potentially save on staff time for projects since there would be more more people working towards a common goal as well.
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Measure of effectiveness

  • Volunteer retention
  • Offer a 'reward' as incentive to keep community interest.
The measure of effectiveness for this project would be based on the volunteer retention rate. If Juan was able to maintain or grow his volunteer base then it could be assumed that the the project was a success. By offering a 'reward' the program should be easy to maintain and grow. The reward for this could be the resume boost that volunteering would provide for college applications or resumes, with this in mind Juan should be able to tap into certain demographics creating a built-in base.
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Refrence

  • Alire, A. & Evans, E. (2013). Management basics for information professionals. Chicago, IL: American Library Association.
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Kristin Robertson

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