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Business Plan

Published on Nov 18, 2015

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PRESENTATION OUTLINE

BUSINESS PLAN 2014

B&M CUCKOO BRIDGE
Photo by Spider.Dog

FULL SHELVES ALL DAY EVERY DAY

  • Department must be merchandised correctly
  • Triggers must be set to meet the sales and shelf fill
  • Point of sales is crucial as no price no sale
  • Manager special department as to be to plan and 100% full

MANAGEMENT TEAM

  • Restructure the management team
  • Managers accountable for there department and team members
  • Weekly commercial floor walks
  • Accountable for the recruitment and training of there teams
  • Embrace the B&M way and represent the values of the company
Photo by bazzarrgh

SUMMARY

  • Right people right place right time
  • Right stock right place right time
  • All staff passionate about the business
  • Smile- simple but very effective
  • Have fun in every role we do
Photo by JohnConnell

CUSTOMER SERVICE

  • Smile - it's as simple as that
  • Take the customer to the product
  • Correct zoning to ensure all areas are covered
  • Staff trained in there specific role to maximise up sales
  • Till staff asking customers if they found everything they wanted and feeding back

RIGHT PERSON-RIGHT PLACE-RIGHT TIME

  • All staff trained and reviewed to ensure they are fit for purpose
  • Correct deployment planner based on sales & service
  • Duty manager control document used daily
  • Review team on a daily basis through team brief and end of shift review
  • Recruit the right person every time

B&M

OUR MISSION IS TO BE THE BEST B&M
Photo by Jim & Claire