THE STARBUCKS EXPERIENCE

1. In 1971, the Starbucks Coffee, Tea and Spice store started business in Seattle, Washington.
2. The CEO, Howard Schultz, came up with an idea to merge the quality coffee bean tradition of Starbucks with the charm of the European Coffeehouse.
3. Since then, The value of Starbucks company has increased by 5000 percent.

CREATING THE EXPERIENCE
Starbucks leaders and partners follow five key principles that have led to their immense success.
1. Make it your own
2. Everything matters
3. Surprise and delight
4. Embrace resistance
5. Leave your mark
"Be the change you want to see in the world."- Gandhi

MAKE IT YOUR OWN
"This is the true joy of life, the being used up for a purpose recognized by yourself as a mighty one; being a force of nature instead of a feverish, selfish little clot of ailments and grievances, complaining that the world will not devote itself to making you happy."
- George Bernard Shaw

"FIVE WAYS OF BEING"

1. BE WELCOMING
Try to remember names and acknowledge uniqueness

"Remember that a person's name is to that person the sweetest and most important sound in any language." — Dale Carnegie

2. BE GENUINE

1.Connect
2. Discover
3. Respond

3. Be considerate

Look beyond your own needs and consider the needs of others.

"Others" includes people that are affected by your activities on a day-to-day basis as well as factors at a global level.

4. BE KNOWLEDGEABLE

• Love what you do and share it with others.
• Formal training

5. BE INVOLVED

• At work- school/job
• With people you know well or meet regularly
• In the community