Connectivity issues first try a reboot alexa then reboot your router.
Does not understand Move 8 " from surrounding walls turn down external noise like TV radio etc.
Deregister on
Amazon.com if giving Alexa away
If keep awaking up change the wake word in app
If not communicating go to app chose Smart Devices Then your devices and then Discover Devices. On a dual router, change from 5g to 2.6 g network choice.