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Barriers to effective listening

Published on Feb 11, 2016

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1.

Barriers to effective listening

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2.

Selective listening

Listening only to what you think is important
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Pre-occupation

Being distracted by another issue
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Prejudice

Open only to arguments which support your prejudice
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5.

Reactions to speaker

What you are sounds so loudly in my ears I can't hear what you say - Emerson
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Anxiety

Concerned over what the message means for you
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Indifference

Disinterested in the subject
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Emotional words

Cause a reaction in the listener who stops listening
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Premature evaluation

Evaluates the message to fit with their expectations
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Rehearsal

Too busy thinking about what to say next
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Delivery

Listener can't understand the speaker
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12.

Active listening

  • Listen to what is being said and how it is being said
  • Listen for inconsistencies
  • Observe body language
  • Use your own body language to encourage the candidate
  • Use silence to give the person time to think
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Untitled Slide

Julie Bullimore

https://www.facebook.com/julie.bullimore.39