case study 5

case study overview

Types of conflict styles

• Avoider: low concern for task and a low concern for people.
• Accommodator:  low concern for task and a high concern for people.
• Competitor: high concern for task and a low concern for people.
• Collaborator: high concern for task and a high concern for people.
• Compromiser: moderate concern for task and  for people.

Pair & Share

• What are the challenges presented in the case study?
• Who had the biggest challenge communicating effectively?
• What was each person's conflict style and why?
• What intervention would be appropriate for this situation? Why?

PUGsS

• P = Describe the PROBLEM
• U = Achieve UNDERSTANDING
• G = Identify GOALS
• S = Brainstorm SOLUTIONS 
• S = Select the best SOLUTION