LEADERSHIP + ADMINISTRATION

Brynn Daves

MOTTO / QUOTE

"Let's Discuss" - Clarke

• Hiring
• Motivation > Retention > Thanks KP!
• Feedback > Evaluations
• Conflict Resolution
• Discipline
• Termination

"People are not the most important asset.
The RIGHT people are."
-Jim Collins

hiring

1.) Know what you want

• Job Description: The clearer you are, the easier they are to spot
• Hire for the future, not the present
• Look within your institution; skills are easy to teach, but values and culture are not

2.) Develop your plan

• How will you determine your fit?
• Invite @ 70%
• Categories for interview questions: Skill, Value, Behavior, Character
• The best predictor of future success is past success.
• Hire for _______ and train for skills.

3.) Be selective

• NO hire is better than a BAD hire
• 3C's: Character, Competency, Chemistry
• Don't settle

4.) Hire...then onboard

• Training is critical
• Orientation + Onboarding
• Feedback is the greatest tool for growth
• Take advantage of their objectivity

Retention + Motivation

two things to avoid

• Fear & Threats
• Candy & Promises

Motivate to Last

• Be the example.
• Appreciate others' performance.
• Discipline when needed.

Feedback & Evaluations

We don't know
what we don't know.

FEEDBACK

• WHEN: Make it immediate & normal. What's evaluated, improves.
• HOW: Climate of safety to appreciate or coach.
• WHO: Separate the "who" from the "do," and show you care.

Evaluations

• Review performance data
• Information for employment decisions
• Record of performance

Conflict RESOLUTION

"Conflict exists because people are different. We're built differently. We have different needs...wants."
- Dr. Nate Regier

Sources of Conflict

• Poor Communication
• Different Values & Interests
• Personality Clashes
• Scarce Resources
• Poor Performance

Responses to Conflict

What matters with conflict

• Timeliness
• Clear Communication

Be Yourself