The Digital Physio Clinic

www.illorem.com

As the pressure to go paperless (or, paper light) mounts..

We look at some considerations for selecting a new system

1. Workflow for Administration Staff

Appointment Scheduling

• Are appointment structures customisable for each practitioner?
• Can you send/receive SMS appointment reminders?
• Can you SMS practitioners their start times?

Appointment Scheduling

• Is search predictive?
• Does it allow search by different input fields?
• How intuitive is its 'wait room' feature?
• Does it allow for online bookings to integrate?

Billing

• How comprehensive is billing?
• Does it link to HICAPS/Medicare/DVA?
• Integration with your financial software?
• Can you view outstanding fees?

Billing

• Can you view different reports/stats?
• Does it integrate with an online store?

2. Workflow for Clinical Management

Functionality

• Does it meet the needs of different practice types in your clinic? (i.e. physio, medicine, podiatry, massage, etc)
• Can you compartmentalise patient files? (i.e. notes, imaging, referrals, etc)
• Can you scan in past paper-based histories?
• Will you write with a stylus or type your notes?

Functionality

• Does it link direct to imaging and pathology systems to access scan results?
• Are templates/dashboards customisable for different practitioners?
• Can your doctors prescribe from within it?
• Does it give access to MIMS online?

Functionality

• Can you import/export documents? (i.e. text, audio, video)
• Can practitioners view appointments in real-time?
• Can patients be emailed directly from the program?
• Is it easy to print from the program?
• Does it integrate with exercise management software?

3. Hardware

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• What memory is required?
• What processor speed is required?
• How much hard drive storage will each computer/tablet need?
• Battery life of your units?

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• Cloud vs server?
• How does it back-up?
• Will you lease or buy the hardware?
• Do you need to upgrade your wifi?
• PC or Mac?
• Security of your units?

4. Software

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• How competitive is pricing for the program?
• Can you login off site?
• Number of concurrent users allowed?
• Upgrades (type? frequency?)

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• How user friendly is the program interface?
• Program security?
• Support (is the company local?)
• Is training offered?
• Is the online help useful?

Final Thoughts..

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• Don't underestimate cost
• Be mindful of how long a system like this can take to install
• Are your staff enthusiastic or resistant?
• What level of tech literacy do your staff have?

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• Don't under utilise training sessions
• Security is important
• Do your research
• Give the process time for settling in
• Lastly....

Consider drawing up a spreadsheet listing the considerations in this presentation and next to each point indicate "Level of Necessity" (i.e. must have, good to have, bonus function,
not applicable)

Any further thoughts??

www.illorem.com