Sometimes You're a Bartender

skills needed

• Rules & laws governing public places
• Processes and procedures
• Determine and meet individual & group needs
• Problem solving
• Deal with customer concerns & complaints
• Work as part of a team with other staff & departments
• Know latest news, gossip, & sport results

Support Acceptable Behavior

• Look around and be observant at all times
• Greet guests on arrival
• Serve guests promptly and in order
• Make regular contact with guests
• Constantly attend to all areas
• Bid goodbyes to guests as they leave

Low Level Problems

• Be alert, look around and be on the move
• Spot signs of trouble and respond immediately
• Remain calm and approach respectfully
• Make your presence felt, run interferance or provide distraction
• Issue straight-forward directions

More Serious Issues

• Know the emergency procedures
• Remain as calm as possible
• Remove offending guests
• Avoid being combative
• Keep good documentation