Social Customer Service UF
Published on Jul 28, 2016
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MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
Social Customer Service
Social Media Management
8% of people think these companies deliver superior customer service
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1. Social Media is the New 1-800 Number.
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2. Social Media Does NOT Have a Hold Button.
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30 Minutes or Less!
56% of consumers want a response within 30 minutes.
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4. Listen: Less Talk. People Want to Be Heard.
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5. Monitor Your Brand. Track @mentions.
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6. Be Real: Don't automate the message for a solution.
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Respect Customers Privavy
66% of consumers expect a response on social media within an hour and 56% of consumers want a response within 30 minutes. The reality: Social media does not have a hold button.
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9. No Silos: Social PR and Customer Service are a Team.
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