This presentation draws on the HURIER model of listening developed in Judi Brownell, Listening: Attitudes, Principles, and Skills (5th ed. 2013). The model is a behavioral approach to the listening process:
Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding

The model is introduced in relation to law practice here: http://listenlikealawyer.com/2013/07/17/a-model-of-listening/